Refunds & Exchanges

The following item(s) are non-exchangeable and non-refundable.

• All Jade item(s).
• Bespoke item(s) and customised item(s).

Exchanges for defect items

• If your item (s) are delivered with any defects, please notify us via email or Instagram message within 3 days.
• Defects will be evaluated by our team and you will be advised accordingly.

Repairs 

• Repair fee will be quoted accordingly.
• Please contact us at hello@mikaelal.com or drop us a Instagram message if you need to send in your items for repair.
• Shipping fee are to be paid by the customer.